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Skills of a Successful Medical Office Administrative Assistant

Ready to become a medical office administrative assistant? Are you interested in what medical office administrative assistants do on a day-to-day basis? Learn about the skills that will make you successful in this field.

What Does a Medical Office Administrative Assistant Do?

According to the U.S. Bureau of Labor Statistics, the medical office administrative assistant performs secretarial duties in a medical facility using knowledge of medical terminology. Duties may include scheduling appointments, billing patients and insurance companies, and compiling, filing and recording medical charts, reports, and correspondence.

What Does a Medical Office Administrative Assistant Need to Learn?

Medical Office Administration students receive an in-depth education in computer data entry of patient information; patient files; filing systems and records; insurance claim filing; billing and coding; and computer software programs.

Skill #1: Computer Data Entry – The medical office administrative assistant enters and updates data into a computer system database using a keyboard, optical scanner, or data recorder. Nearly every doctor, dentist, hospital, and medical facility needs computer data entry, and this skill can make you a good prospect to become a medical office administrative assistant.

Skill #2: Patient Filing Systems and Records – Keeping files organized and easily accessible means maintaining all patient data in a filing system. The medical office administrative assistant will want to work with an efficient system for medical records. There are many different filing systems used by medical facilities including alphabetic filing with color by letter, terminal digit filing, geographic and chronological filing, and EMR (electronic medical records).

Skill #3: Insurance Claim Filing and Billing – The medical office administrative assistant may file claims with an insurance provider. The insurance company responds with details of payment. The medical office biller then bills the patient.

Skill #4: Medical Coding – Coding is the process of translating information from patient records to standardized alphanumeric codes to submit to insurance companies. You will use diagnostic and procedural coding, such as ICD-10 (International Classification of Diseases, Tenth Revision), CPT (Current Procedural Terminology), as well as HCPCS (Healthcare Common Procedure Coding System).

Skill #5: Computer Software Programs – The medical office administrative assistant should learn different computer software programs to become successful. These computer software programs include Microsoft Word and Excel and QuickBooks. Many medical offices are looking for some accounting knowledge. QuickBooks is part of the Hunter’s Medical Office Administration program. Electronic medical records (EMR) and practice management software is used, as well.

Did learning about medical office administrative assistant skills interest you? Ready to take the next step to becoming a medical office administrative assistant?

Learn more about Hunter Business School’s Medical Office Administration program. Graduates can obtain entry-level employment as a medical office specialist or patient coordinator in a hospital, clinic, or physician’s office. Additional possibilities include billing clerk, admissions representative, or health unit coordinator in private firms, medical offices, and government organizations.