Employment for computer support and networking specialists is projected to grow 10 percent from 2018 to 2028, according to the U.S. Bureau of Labor Statistics. Almost every company, big or small, will need computer technician networking specialists to manage their company’s computer infrastructure, electronic equipment, networks, and computer software.
Industries that are booming will need additional computer support services including health care, finance, and e-commerce. Jobs are also available in IT consulting firms that support smaller businesses that cannot afford to hire their own computer technician networking specialists.
Another reason additional computer network specialists will be needed is the ongoing increase in devices with computer chips embedded within them, including refrigerators, medical devices, and automobiles. The growth of the Internet of Things will increase the need for entry-level computer technicians to graduate from vocational schools. They will need to support networks for these electronic devices to download consumer information and upload any software patches and upgrades that may be needed.
Hunter’s Computer Technician Networking Specialist program prepares students for entry-level positions in the IT field. There are a wide variety of jobs available for Computer Technician Networking program graduates including computer repair technicians, customer service engineers, field service technicians, electronics technicians, copier technicians, and technical support specialists.
Computer Repair Technician
Computer repair technicians monitor an organization’s computers for proper performance. They install software patches and upgrades. The computer repair technician performs backups and restores data as needed. The entry-level computer repair technician typically does the following.
- Diagnoses and resolves computer system problems
- Supports multiple servers, computer networks, batch processing, computer backup, and related activities
- Installs, maintains, monitors, analyzes, and troubleshoots data center equipment and software
Customer Service Engineer
Customer service engineers address technical problems of a company’s products by phone, email, or chat and find viable solutions. They will be informed of all upgrades and updates to their company’s products. An entry-level customer service engineer typically does the following.
- Installs and maintains computers and other office technology
- Troubleshoots and resolves problems with electronics or software remotely and on-site
- Retrieves failed units, makes repairs, and returns units to service
- Reassembles and recalibrates units to the manufacturer’s specifications
- Transforms customer issues into improvements to the company’s products
- Stays up-to-date with training in the upgrade of the company’s products
Field Service Technician
Entry-level field service technicians support organizations on-site with troubleshooting, setup, and installation of systems and equipment. They may work for a product manufacturer or be employed by an electronics support provider.
Field service technicians typically work on larger equipment that can’t be moved easily including computer equipment, security systems, ATMs, and copiers. They will need to maintain records of service calls and expenses. A field service technician will also educate the customer in proper maintenance and safety regulations.
Entry-level electronics technicians support electronics engineers in the design and development of computers, communication equipment, monitoring devices, and other electronic equipment, according to the U.S Bureau of Labor Statistics. They work in product evaluation and testing.
The electronics technician may also calibrate, troubleshoot, inspect, upgrade, or modify electrical equipment. Electronics technicians also use measurement and diagnostic devices to adjust, test, and repair equipment. They must become familiar with blueprints and technical drawing, diagrams, and schematics.
Entry-level copier technicians keep printers and copiers running in good order. They make field visits to offices to diagnose, clean, and repair copier equipment. The copier technician will become certified in the types of printers and copiers they service. They will inventory supplies, equipment, and parts for copier repair jobs.
Technical Support Specialist
Technical support specialists are tasked with troubleshooting hardware and software issues. They respond to phone and email requests for computer support. Technical support specialists can usually help users remotely, but they also may make site visits so they can solve a problem in person. According to the U.S. Bureau of Labor Statistics, the entry-level technical support specialist typically does the following.
- Helps an organization’s employees with computer problems
- Works with customers and asks questions to properly diagnose a problem
- Walks customers through the recommended problem-solving steps
- Sets up and repairs computer equipment and related devices
Interested in learning more about becoming an entry-level computer technician networking specialist? Ready earn your diploma in Computer Technician Networking?
The Computer Technician Networking Specialist program is designed to prepare computer networking students for entry-level positions in the fields of electronics, computer technology, and networking.
Computer networking students spend half their time in a hands-on, practical lab environment which emphasizes the material covered in lecture and through homework. Graduates are prepared to pass the CompTIA (Computing Technology Industry Association) A+ certification exam.
Career Services at Hunter Business School
Hunter Business School’s Career Services staff members help students jump-start, and then advance in, stimulating and gratifying careers in the computer technician networking field. The entire department helps the prospective employee make the transition to the workplace as quickly and easily as possible.
Placement services include job interviewing skills, résumé preparation, cover and thank you letter writing, job internships, and career counseling and support. Job placement assistance is available for Hunter Business School graduates for life.
Contact us today to find out more about how to become a computer technician networking specialist on Long Island.